/* ============ KEYDROID + NERVE CRM ============ */
:root{
  --bg:#f4f5f7; --surface:#ffffff; --line:#e6e8ec; --line2:#eef0f3;
  --text:#111318; --muted:#6b7280; --brand:#0004E2; --brand-ink:#fff;
  --ok:#1F8A4C; --warn:#c2410c; --danger:#dc2626;
  --radius:14px; --shadow:0 1px 2px rgba(16,24,40,.06),0 1px 3px rgba(16,24,40,.05);
  --side-w:220px;
  box-sizing:border-box; padding-top:env(safe-area-inset-top,0); padding-bottom:env(safe-area-inset-bottom,0);
}
@media (prefers-color-scheme:dark){:root:not([data-theme="light"]){
  --bg:#0d0f14; --surface:#161a22; --line:#242a35; --line2:#1d222c;
  --text:#e8eaed; --muted:#98a1b0; --brand:#5865ff; --brand-ink:#fff;
}}
*{box-sizing:border-box}
html{scroll-padding-top:env(safe-area-inset-top,0)}
body{margin:0;font-family:'Inter',system-ui,-apple-system,sans-serif;background:var(--bg);color:var(--text);font-size:14px;line-height:1.5;-webkit-font-smoothing:antialiased}
a{color:inherit;text-decoration:none}
b{font-weight:600}
h1,h2{margin:0;font-weight:700}
small{font-size:12px}
code{background:var(--line2);padding:1px 5px;border-radius:5px;font-size:12px}

/* ---- topbar ---- */
.topbar{position:sticky;top:0;z-index:30;display:flex;align-items:center;gap:10px;
  background:var(--surface);border-bottom:1px solid var(--line);padding:10px 14px;padding-top:calc(10px + env(safe-area-inset-top,0))}
.brand{display:flex;align-items:center;gap:10px;font-size:15px}.brand b{color:var(--brand)}
.brand-tag{font-size:10px;font-weight:700;letter-spacing:.09em;text-transform:uppercase;
  color:var(--brand);background:color-mix(in srgb,var(--brand) 12%,transparent);
  border:1px solid color-mix(in srgb,var(--brand) 28%,transparent);padding:2px 7px;border-radius:6px}

/* ---- language switch (EN / HI) ---- */
.langsw{display:inline-flex;border:1px solid var(--line);border-radius:9px;overflow:hidden;background:var(--bg);flex:none}
.langsw a{padding:4px 9px;font-size:11px;font-weight:700;letter-spacing:.04em;color:var(--muted);line-height:1.5}
.langsw a:hover{background:var(--line2);color:var(--text)}
.langsw a.on{background:var(--brand);color:var(--brand-ink)}
.auth-top{display:flex;justify-content:flex-end;margin-bottom:10px}

/* ---- dono brand logos ka lockup ---- */
.lockup{display:inline-flex;align-items:center;gap:12px}
.lockup .logo{height:22px;width:auto;display:block}
.lockup-sep{width:1px;height:20px;background:var(--line);flex:none}
.lockup-lg{gap:16px}
.lockup-lg .logo{height:28px}
.lockup-lg .lockup-sep{height:26px}
@media(prefers-color-scheme:dark){:root:not([data-theme="light"]) .lockup .logo{filter:invert(1)}}
.logo-wrap{display:flex;justify-content:center;margin-bottom:18px}
.menu-btn{display:none;background:none;border:0;font-size:20px;color:var(--text);cursor:pointer}
.spacer{flex:1}
.me{display:flex;align-items:center;gap:8px}.me-name{color:var(--muted)}
.avatar{display:inline-flex;align-items:center;justify-content:center;width:30px;height:30px;border-radius:50%;
  background:var(--brand);color:var(--brand-ink);font-weight:600;font-size:12px;flex:none}
.avatar.sm{width:24px;height:24px;font-size:10px}

/* ---- sidebar ---- */
.side{position:fixed;top:0;left:0;bottom:0;width:var(--side-w);background:var(--surface);border-right:1px solid var(--line);
  padding:70px 10px 20px;display:flex;flex-direction:column;gap:2px;z-index:20;overflow-y:auto}
.side a{display:flex;align-items:center;gap:10px;padding:9px 12px;border-radius:10px;color:var(--muted);font-weight:500}
.side a:hover{background:var(--line2);color:var(--text)}
.side a.active{background:var(--brand);color:var(--brand-ink)}
.side .ic{width:18px;text-align:center;font-size:15px}
.side-foot{margin-top:auto;padding:10px 12px;border-top:1px solid var(--line)}
.side-foot a{padding:0;color:var(--muted)}
.scrim{display:none}

/* ---- main ---- */
.main{margin-left:var(--side-w);padding:20px;max-width:1180px}
.page-title{font-size:22px;display:flex;align-items:center;gap:10px;flex-wrap:wrap}
.page-head{display:flex;justify-content:space-between;align-items:flex-start;gap:12px;margin-bottom:16px}
.count{background:var(--line2);color:var(--muted);font-size:13px;padding:1px 9px;border-radius:20px;font-weight:600}
.link{color:var(--brand);font-weight:500;font-size:13px}
.muted{color:var(--muted)}.small{font-size:12px}.center{text-align:center}.right{text-align:right}.pad{padding:16px}.grow{flex:1;min-width:0}

/* ---- cards ---- */
.card{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow);margin-bottom:16px;overflow:hidden}
.card-h{display:flex;justify-content:space-between;align-items:center;padding:14px 16px;border-bottom:1px solid var(--line2)}
.card-h h2{font-size:14px}
.grid2{display:grid;grid-template-columns:1fr 1fr;gap:16px}
.grid2 .card{margin-bottom:0}
@media(max-width:820px){.grid2{grid-template-columns:1fr}}

/* ---- kpis ---- */
.kpis{display:grid;grid-template-columns:repeat(4,1fr);gap:12px;margin-bottom:16px}
.kpi{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);padding:16px;box-shadow:var(--shadow)}
.kpi-v{font-size:24px;font-weight:700}.kpi-l{color:var(--muted);font-size:12px;margin-top:2px}
@media(max-width:820px){.kpis{grid-template-columns:1fr 1fr}}

/* ---- chips / tags ---- */
.chip{display:inline-flex;align-items:center;gap:5px;font-size:11px;font-weight:600;padding:2px 9px;border-radius:20px;
  color:var(--c);background:color-mix(in srgb,var(--c) 14%,transparent);border:1px solid color-mix(in srgb,var(--c) 30%,transparent)}
.chip::before{content:"";width:6px;height:6px;border-radius:50%;background:var(--c)}
.tag{display:inline-block;font-size:11px;font-weight:500;padding:2px 8px;border-radius:6px;background:var(--line2);color:var(--muted);text-transform:capitalize}
.tag.b2b{background:color-mix(in srgb,var(--brand) 15%,transparent);color:var(--brand)}
.src-shopify{background:#e6f6ee;color:#0f7b43}.src-amazon{background:#fff2e0;color:#b45309}
.src-manual{background:#eef0f3;color:#4b5563}.src-csv{background:#eef2ff;color:#4f46e5}
@media(prefers-color-scheme:dark){:root:not([data-theme="light"]) .src-shopify{background:#0f3222;color:#4ade80}
  :root:not([data-theme="light"]) .src-amazon{background:#3a2a10;color:#fbbf24}
  :root:not([data-theme="light"]) .src-csv{background:#1e2140;color:#a5b4fc}}

/* ---- tables ---- */
.tbl{width:100%;border-collapse:collapse}
.tbl th{text-align:left;font-size:11px;text-transform:uppercase;letter-spacing:.04em;color:var(--muted);padding:10px 16px;border-bottom:1px solid var(--line2);font-weight:600}
.tbl td{padding:12px 16px;border-bottom:1px solid var(--line2);vertical-align:middle}
.tbl tbody tr{cursor:pointer;transition:background .1s}
.tbl tbody tr:hover{background:var(--line2)}
.tbl tr:last-child td{border-bottom:0}

/* ---- lists ---- */
.list{list-style:none;margin:0;padding:0}
.list li{display:flex;align-items:center;gap:12px;padding:12px 16px;border-bottom:1px solid var(--line2)}
.list li:last-child{border-bottom:0}
.list li[onclick]{cursor:pointer}.list li[onclick]:hover{background:var(--line2)}
.over{color:var(--danger);font-weight:600}

/* ---- dashboard bits ---- */
.barrow{display:flex;align-items:center;gap:10px;padding:10px 16px}
.bar{flex:1;height:8px;background:var(--line2);border-radius:20px;overflow:hidden}
.bar div{height:100%;border-radius:20px}
.pipe-mini{display:grid;grid-template-columns:repeat(4,1fr);gap:8px;padding:14px 16px}
.pm{background:var(--line2);border-radius:10px;padding:10px;text-align:center}
.pm-n{font-size:20px;font-weight:700}.pm-l{font-size:11px;color:var(--muted)}.pm-v{font-size:11px;color:var(--muted);margin-top:2px}
.kv div{display:flex;justify-content:space-between;gap:12px;padding:10px 16px;border-bottom:1px solid var(--line2)}
.kv span{color:var(--muted)}.kv div:last-child{border-bottom:0}
.note{margin:12px 16px;padding:12px;background:var(--line2);border-radius:10px;font-size:13px}
.tags{padding:0 16px 14px}

/* ---- timeline ---- */
.timeline{list-style:none;margin:0;padding:0}
.timeline li{display:flex;gap:12px;padding:12px 16px;border-bottom:1px solid var(--line2)}
.timeline li.done{opacity:.55}
.timeline li.done b{text-decoration:line-through}

/* ---- checkboxes ---- */
.tcheck input{width:18px;height:18px;accent-color:var(--brand);cursor:pointer}

/* ---- forms ---- */
.filters{display:flex;gap:8px;flex-wrap:wrap;margin-bottom:16px}
.search{flex:1;min-width:180px}
input,select,textarea{width:100%;padding:9px 12px;border:1px solid var(--line);border-radius:10px;background:var(--surface);color:var(--text);font-family:inherit;font-size:14px}
input:focus,select:focus,textarea:focus{outline:2px solid color-mix(in srgb,var(--brand) 40%,transparent);border-color:var(--brand)}
.form{padding:16px}.form label,.stack label{display:block;font-size:12px;color:var(--muted);font-weight:500;margin-bottom:4px}
.form label input,.form label select,.form label textarea,.stack label input,.stack label select{margin-top:4px}
.form>label,.stack>*{margin-bottom:12px}
.stack{padding:16px;display:flex;flex-direction:column}
.row{display:flex;gap:12px;flex-wrap:wrap}.row>*{flex:1;min-width:120px;margin-bottom:0!important}
.row .btn{flex:none}

/* ---- buttons ---- */
.btn{display:inline-flex;align-items:center;gap:6px;padding:9px 16px;border:1px solid var(--line);border-radius:10px;
  background:var(--surface);color:var(--text);font-weight:600;font-size:13px;cursor:pointer;transition:.1s;white-space:nowrap}
.btn:hover{background:var(--line2)}
.btn-primary{background:var(--brand);color:var(--brand-ink);border-color:var(--brand)}
.btn-primary:hover{filter:brightness(1.08)}
.btn.sm{padding:5px 10px;font-size:12px}
.btn.danger{color:var(--danger);border-color:color-mix(in srgb,var(--danger) 40%,transparent)}
.btn-block{width:100%;justify-content:center}

/* ---- flash ---- */
.flash{padding:11px 16px;border-radius:10px;margin-bottom:16px;font-weight:500;font-size:13px}
.flash.ok{background:#e6f6ee;color:#0f7b43}.flash.err{background:#fde8e8;color:#b91c1c}

/* ---- tabs ---- */
.tabs{display:flex;gap:4px;margin-bottom:16px;background:var(--surface);border:1px solid var(--line);border-radius:12px;padding:4px;width:fit-content}
.tabs a{padding:6px 16px;border-radius:8px;color:var(--muted);font-weight:500;font-size:13px}
.tabs a.active{background:var(--brand);color:var(--brand-ink)}

/* ---- pager ---- */
.pager{display:flex;gap:6px;flex-wrap:wrap;justify-content:center}
.pager a{padding:6px 12px;border:1px solid var(--line);border-radius:8px;background:var(--surface);font-size:13px}
.pager a.active{background:var(--brand);color:var(--brand-ink);border-color:var(--brand)}

/* ---- kanban ---- */
.kanban{display:grid;grid-template-columns:repeat(6,minmax(180px,1fr));gap:12px;overflow-x:auto;padding-bottom:8px}
.kcol{background:var(--surface);border:1px solid var(--line);border-radius:12px;display:flex;flex-direction:column;min-height:120px}
.kcol-h{display:flex;justify-content:space-between;align-items:center;padding:10px 12px;border-bottom:2px solid var(--line);border-radius:12px 12px 0 0;font-size:12px}
.kcol-h span{color:var(--muted);font-size:11px}
.stage-new{border-color:#94a3b8}.stage-contacted{border-color:#38bdf8}.stage-quoted{border-color:#a78bfa}
.stage-negotiation{border-color:#fb923c}.stage-won{border-color:#22c55e}.stage-lost{border-color:#ef4444}
.kcol-body{padding:8px;display:flex;flex-direction:column;gap:8px;flex:1;min-height:60px}
.kcard{background:var(--bg);border:1px solid var(--line);border-radius:10px;padding:10px;cursor:pointer;transition:.1s}
.kcard:hover{border-color:var(--brand);box-shadow:var(--shadow)}
.kcard b{font-size:13px;display:block;margin-bottom:5px}
.kmeta{display:flex;align-items:center;gap:6px;font-size:12px;color:var(--muted);margin-bottom:3px}
.kcard.dragging{opacity:.4}
.kcol-body.hover{background:color-mix(in srgb,var(--brand) 8%,transparent);border-radius:0 0 12px 12px}

/* ---- auth ---- */
.auth-body{display:flex;align-items:center;justify-content:center;min-height:100vh;background:var(--bg);font-family:'Inter',sans-serif;padding:20px}
.auth-card{background:var(--surface);border:1px solid var(--line);border-radius:18px;box-shadow:0 8px 30px rgba(16,24,40,.10);padding:32px;width:100%;max-width:360px}
.auth-card h1{font-size:26px;margin-bottom:2px;text-align:center}.auth-card h1 b{color:var(--brand)}
.auth-card>.muted{margin:0 0 20px;text-align:center}
.auth-card label{display:block;font-size:12px;color:var(--muted);font-weight:500;margin-bottom:14px}
.auth-card input{margin-top:5px}
.auth-card .btn{margin-top:6px}

/* ---- mobile ---- */
@media(max-width:820px){
  .menu-btn{display:block}
  .me-name{display:none}
  .brand-tag{display:none}
  .lockup{gap:8px}
  .lockup .logo{height:18px}
  .lockup-sep{height:16px}
  .side{transform:translateX(-100%);transition:transform .2s;box-shadow:0 0 40px rgba(0,0,0,.2)}
  body.nav-open .side{transform:translateX(0)}
  body.nav-open .scrim{display:block;position:fixed;inset:0;background:rgba(0,0,0,.4);z-index:15}
  .main{margin-left:0;padding:14px}
  .hide-sm{display:none}
  .page-title{font-size:19px}
  .kanban{grid-template-columns:repeat(6,80vw)}
}

/* ============ TICKETING ============ */
.tk-badge{display:inline-block;font-size:11px;font-weight:600;padding:2px 9px;border-radius:20px}
.st-open{background:#e6f1fb;color:#185fa5}
.st-in_progress{background:#fef3c7;color:#92400e}
.st-waiting{background:#f1efe8;color:#5f5e5a}
.st-resolved{background:#e6f6ee;color:#0f7b43}
.st-closed{background:#eef0f3;color:#6b7280}
.st-over{background:#fde8e8;color:#b91c1c}
.pr-low{background:#eef0f3;color:#6b7280}
.pr-medium{background:#e6f1fb;color:#185fa5}
.pr-high{background:#fff2e0;color:#b45309}
.pr-urgent{background:#fde8e8;color:#b91c1c}
@media(prefers-color-scheme:dark){:root:not([data-theme="light"]){
  .st-open,.pr-medium{background:#0c2540;color:#85b7eb}
  .st-in_progress,.pr-high{background:#3a2a10;color:#fbbf24}
  .st-resolved{background:#0f3222;color:#4ade80}
  .st-over,.pr-urgent{background:#3a1414;color:#f09595}
  .st-waiting,.st-closed,.pr-low{background:#242a35;color:#98a1b0}
}}
tr.row-over{box-shadow:inset 3px 0 0 #dc2626}

/* conversation thread */
.msg{margin:12px 16px;padding:12px 14px;border-radius:12px;font-size:13px;line-height:1.55}
.msg-h{font-size:12px;color:var(--muted);margin-bottom:5px}
.msg.cust{background:var(--line2)}
.msg.team{background:color-mix(in srgb,var(--brand) 10%,transparent);margin-left:32px}
.msg.internal{background:#fffbeb;border:1px dashed #f59e0b}
@media(prefers-color-scheme:dark){:root:not([data-theme="light"]) .msg.internal{background:#2a2410;border-color:#78610f}}
.reply-box{padding:12px 16px;border-top:1px solid var(--line2)}
.reply-box textarea{margin-bottom:8px}
.chk{display:flex;align-items:center;gap:6px;font-size:12px;color:var(--muted);font-weight:400}
.chk input{width:16px;height:16px;accent-color:var(--brand)}
a.kpi{cursor:pointer;transition:.1s}a.kpi:hover{border-color:var(--brand)}